Privacy Policy

1. Who we are

This website is operated by Brimstone Medical Health Solutions cc (“Brimstone Medical”, “we”, “us”), a doctor-led medical and aesthetic practice based in Namibia, operating clinics in Windhoek and Ondangwa. We are the party responsible for the personal information collected through this website and our clinics.

2. Information we collect

Depending on how you interact with us, we may collect:

• Contact and identity details — such as your name, email address, telephone number and delivery address.
• Order information — products purchased, payment status and delivery preferences. Card payments are processed by our payment provider; we do not store your full card details on our servers.
• Booking information — the service you are interested in and your preferred appointment times.
• Health information — where you attend a consultation or treatment, we collect clinically relevant information such as your medical history, skin concerns, treatment records and skin-analysis imaging. This is sensitive information and is treated with the highest level of confidentiality.
• Website usage data — basic technical information collected through cookies and similar technologies to keep the site secure and improve your experience.

3. How we use your information

• To provide medical and aesthetic care and to maintain accurate clinical records.
• To process and deliver your online orders and respond to your enquiries.
• To confirm, manage and remind you about appointments.
• To send you information or marketing you have asked to receive (you can opt out at any time).
• To meet our legal, regulatory and professional obligations as a healthcare provider.

4. Medical confidentiality

Your health information is subject to medical confidentiality and the ethical duties that apply to registered healthcare practitioners in Namibia. It is accessed only by clinical staff involved in your care and is never sold. We will not disclose your health information to third parties for marketing purposes.

5. Sharing your information

We only share personal information where necessary, for example with:

• Payment providers, to process your transactions securely.
• Courier partners, to deliver your orders.
• Trusted service providers who help us operate our website and systems under appropriate confidentiality obligations.
• Authorities or regulators where we are required to do so by law or professional duty.

6. How we protect your information

We apply appropriate technical and organisational measures to protect your information against loss, misuse and unauthorised access. Clinical records are kept secure and access is limited to authorised personnel. No method of transmission over the internet is completely secure, but we take reasonable steps to safeguard the information you share with us.

7. Data retention

We keep personal and clinical information only for as long as necessary to provide our services and to meet our legal, professional and record-keeping obligations. Medical records are retained for the period required of healthcare providers.

8. Your rights

You may request access to the personal information we hold about you, ask us to correct inaccurate information, or ask us to stop sending you marketing communications. Requests relating to clinical records may be subject to professional and legal requirements. To make a request, please contact us using the details below.

9. Cookies

Our website uses cookies and similar technologies to function correctly, remember your preferences and understand how the site is used. You can control cookies through your browser settings; disabling some cookies may affect how the site works.

10. Changes to this policy

We may update this policy from time to time. The date at the top of this page shows when it was last revised. Significant changes will be reflected here.