Shipping & Delivery

1. Where we deliver

We currently deliver to addresses within Namibia. If you are outside Namibia and would like to order, please contact us and we will advise whether we can assist.

2. Delivery options & costs

At checkout you can choose from the following options:

• Collect in Windhoek — pick up your order free from our Windhoek branch.
• Collect in Ondangwa — pick up your order free from our Ondangwa branch.
• Collect during your appointment — we will have your order ready at your next visit, at either branch, free of charge.
• Courier anywhere in Namibia — a flat rate of N$120, delivered to your door.
• Free courier delivery on orders of N$2,000 or more.

3. Order processing

Orders are processed on business days (Monday to Friday, excluding public holidays). Once payment is confirmed, we aim to prepare your order for dispatch or collection within 1–2 business days.

You will receive a notification when your order is ready for collection or has been handed to the courier.

4. Delivery timelines

Courier delivery within Namibia typically takes 2–5 business days from dispatch, depending on your location. Deliveries to areas outside major centres may take longer.

Delivery timelines are estimates. While we work with reputable courier partners, we cannot guarantee exact delivery times once an order has left our premises, as final delivery is handled by the courier.

5. Collection

For collection orders, please bring your order confirmation and a form of identification. We will hold your order for 30 days; if it has not been collected within this period, please contact us to make arrangements.

6. Incorrect address & failed delivery

Please ensure your delivery address and contact details are accurate at checkout. We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address. Re-delivery of a returned parcel may incur an additional courier fee.

7. Damaged or lost parcels

If your parcel arrives damaged, or does not arrive within a reasonable time, contact us with your order number so we can investigate with the courier and put it right. Please refer to our Refund Policy for how damaged or incorrect items are handled.