Refund Policy

1. Glow Edit skincare products

Because skincare is a personal-care and hygiene product, we can only accept returns of items that are unused, unopened and in their original sealed packaging.

If you would like to return an eligible product, please contact us within 7 days of receiving your order. Once we have received and inspected the returned item, we will process a refund to your original payment method or offer an exchange, whichever you prefer.

• Items must be unused, unopened and sealed, with any tamper-evident seals intact.
• Proof of purchase (your order number or receipt) is required.
• Return delivery costs are the customer's responsibility unless the item was faulty or incorrectly supplied.
• Refunds are processed to the original payment method once the returned item has been inspected.

2. Damaged, defective or incorrect products

If a product arrives damaged, defective, or is not what you ordered, please contact us within 48 hours of delivery with your order number and a photograph of the item. We will arrange a replacement or a full refund, including any related delivery charges, at no cost to you.

3. Items that cannot be returned

For health and hygiene reasons, we are unable to accept returns of:

• Products that have been opened, used or had their seal broken (unless faulty).
• Gift cards and promotional items.
• Products purchased as part of a bundle, unless the entire unopened bundle is returned.

4. Medical & aesthetic services

Medical consultations, dermatology and aesthetic procedures are professional services, not products, and are therefore not covered by the product refund terms above.

Consultation and booking deposits are non-refundable, but may be transferred to a rescheduled appointment where you provide at least 24 hours' notice. Deposits are forfeited for late cancellations or missed appointments.

Fees for procedures that have already been performed are non-refundable. Aesthetic and medical results vary between individuals, and a particular outcome cannot be guaranteed; the absence of a desired result is not grounds for a refund. Any clinical concerns following a treatment should be raised with us promptly so they can be reviewed as part of your care.

5. Course and package payments

Where you have paid for a multi-session course or package (for example a laser hair-removal package), completed sessions are non-refundable. Any refund for unused sessions, if agreed, is calculated at the standard single-session price rather than the discounted package rate.

6. How to request a refund

To start a return or discuss a refund, email us with your order or appointment reference. Approved product refunds are typically processed within 14 business days of us receiving the returned item; the time for funds to reflect depends on your bank or card provider.

This policy does not affect any rights you may have under applicable Namibian consumer protection law.